If you want to read about how to create your own CRM database - also known as contact management, customer relationship management or prospect management - then read on for detailed explanations and step-by-step instructions for how to do this using the commonly-available database package, Microsoft Access (part of Office 365).Ībove you will also find a link to our YouTube video which walks you through the same process, if you would prefer to receive the information that way. This article provides a walk-through for creating a Microsoft Access Contact Management Database. Microsoft Access is frequently used to create a CRM database system. The CRM system will allow you to record, manage and follow up the contact you make with these people. (This is also known as a contact management system or customer relationship management database system.) The database will contain details of your contacts and, if applicable, the companies or organisations they relate to, as well as a record of your contact history with them. A CRM database is one example of what Access is used for. Access is the database application within Microsoft Office.
Microsoft Access is used for creating databases that are software tools to help businesses manage their work and assist with their admin tasks. This article gives an example of the answer to the question:
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